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You cannot transfer any of our products to a different host system. For example, you cannot transfer KEYLIGHT on Avid DS to KEYLIGHT on Final Cut Pro.
Sometimes our software may give you licensing errors on Windows 7, even when the Foundry Licence Installer (FLI) reported that the licence was installed successfully.
This problem appears to happen on Windows 7 because of the extra ProgramData directory - Windows 7 has the same Program Files and Program Files (x86) folders as Windows XP but it also has the new ProgramData folder.
On XP, both Nuke and plug-ins look in C:\Program Files\TheFoundry\FLEXlm for a licence.
On Windows 7, The FLI presently installs licences to C:\ProgramData\The Foundry\FLEXlm only.
Nuke will look in this directory for a licence as well as the old one but plug-ins such as Ocula for Nuke or CameraTracker for AE, and NukeX features (which are effectively plug-ins) only look in the old C:\Program Files\The Foundry\FLEXlm location.
Therefore, if you only have licence files in C:\ProgramData\The Foundry\FLEXlm, plug-ins and NukeX features will not be able to find your licence.
You can solve this problem by copying your licence file(s) (these will have a .lic extension) from
C:\Program Files\The Foundry\FLEXlm
C:\Program Files (x86)\The Foundry\FLEXlm
There is an issue with OSX Mountain Lion and some of our products that causes the valid FLEXlm SystemID for a machine to switch back and forth between MAC addresses for the machine, resulting in valid licences being reported as invalid. This problem can affect NUKE and NUKEX, FURNACE, FURNACECORE, CAMERATRACKER, KEYLIGHT, KRONOS and ROLLINGSHUTTER.
We will be able to reissue a licence to enable you to avoid the problem once we verify that OSX Mountain Lion is the cause.
Some newer Linux distributions (notably Fedora 15/16 and RHEL 6.1) have changed the way network devices are labelled.
This new method, called Consistent Network Device Naming, names the devices em1, em2 etc. according to their physical position in the machine rather than the older naming method of eth0, eth1 etc. after the order they are polled when the machine starts up.
Currently our software looks for the eth0 address when validating licences so this can result in an "Invalid SystemID" error message if your operating system uses the new method. This can prevent the software from getting a licence.
We will be updating our software to adapt for this change but as this will take time, you can revert to the previous standard with the following steps.
b) For Fedora 15/16, add the option "biosdevname=0" to "GRUB_CMDLINE_LINUX" in /etc/default/grub and rebuild grub.cfg as root with
su -c 'grub2-mkconfig -o /boot/grub2/grub.cfg'
You should then be able to license your software.
Please feel free to contact email@example.com if you have any questions about this.
OpenFX is an open standard for visual effects plug-ins. It allows plug-ins written to the standard to work on any application that supports it. The long term aim of the project is to allow visual effects plug-ins to be written once and run on any host application. This avoids the current per application fragmentation of plug-in development and support, which causes much heartache to everyone, plug-in developers, application developers and end users alike.
The Foundry has been at the heart of creating OpenFX, co-ordinating the various interested parties and doing most of the work to develop the standard. We are also actively pushing the standard and overseeing its refinement and expansion.
Currently supported host systems are:
Read the guide to finding a machine's System ID.
Autodesk 2012 Systems are unsupported.
A fix for Lion users encountering a 'crash on open' bug is available from NUKE 6.3v3 onwards.
A fix for FLEXlm issues on Lion is now available in FFT 5.0v3.
There is a problem with the colour pickers in FCP 7 on Lion that affects KEYLIGHT performance. Our plug-ins for Final Cut Pro are unsupported on Lion at present.
GenArts acquired Tinder and Tinderbox in 2010. For more details, read the GenArts Acquisition FAQ.
The website has always used British English for spellings, with one exception - the noun 'License' (the U.S. English spelling). We decided to bite the bullet and correct this anomaly in the new website. In British English, the noun is 'Licence', and the verb is 'License'.