STORM FAQ
General FAQ
Can I transfer my Licence to another machine?
If you need to transfer a licence to another machine, please first read our
Licence Transfer Policy,
then complete our licence transfer request form.
You cannot transfer
any of our products to a different host system. For example,
you cannot transfer KEYLIGHT on Avid DS to KEYLIGHT on Shake.
Windows 7 Licensing problems
Sometimes our software may give you licensing errors on Windows 7, even
when the Foundry Licence Installer (FLI) reported that
the licence was installed successfully.
This problem appears to happen on Windows 7 because of the extra
ProgramData directory - Windows 7 has the same Program Files and Program
Files (x86) folders as Windows XP but it also has the new ProgramData
folder.
On XP, both Nuke and plug-ins look in C:\Program Files\TheFoundry\FLEXlm for a licence.
On Windows 7, The FLI presently installs licences to C:\ProgramData\The Foundry\FLEXlm only.
Nuke will look in this directory for a licence as well as the old one
but plug-ins such as Ocula for Nuke or CameraTracker for AE, and NukeX
features (which are effectively plug-ins) only look in the old
C:\Program Files\The Foundry\FLEXlm location.
Therefore, if you only have licence files in C:\ProgramData\The
Foundry\FLEXlm, plug-ins and NukeX features will not be able to find
your licence.
You can solve this problem by copying your licence file(s) (these will
have a .lic extension) from
C:\ProgramData\The Foundry\FLEXlm
to
C:\Program Files\The Foundry\FLEXlm
Please note that in order to see the ProgramData directory in Windows
Explorer, you have to turn on "Show Hidden Files and Folders" in the
Windows Folders and Properties - View options.
Please note that if you are using 32-bit plug-ins then you will also
need to copy the .lic file to
C:\Program Files (x86)\The Foundry\FLEXlm
What is OFX?
OpenFX is an open standard for visual effects plug-ins.
It allows plug-ins written to the standard to work on any application that supports it.
The long term aim of the project is to allow visual effects plug-ins to be written
once and run on any host application. This avoids the current per application fragmentation
of plug-in development and support, which causes much heartache to everyone, plug-in developers,
application developers and end users alike.
The Foundry has been at the heart of creating OpenFX, co-ordinating the various interested
parties and doing most of the work to develop the standard. We are also actively pushing the
standard and overseeing its refinement and expansion.
Where can I get technical information on OFX?
http://openfx.sourceforge.net/
Who supports OFX plug-ins from The Foundry?
Currently supported host systems are:
The following manufacturers' products are currently unsupported:
- Digital Vision FilmMaster
- Autodesk Toxik
- FilmLight Baselight
- Assimilate's Scratch
- Interactivefx's Piranha
- SGO's Mistika
- Thomson's Bones
- Chome Imaging's MATRIX
This list was last updated on 9 July 2009. Details on this page
may change without notice and previously unsupported products may
become available. Please contact
support@thefoundry.co.uk
if you have any questions about unsupported ofx hosts.
How do I uninstall Foundry FLEXlm Tools (FFT) ?
Read the guide to uninstalling FFT.
Which systems are not supported?
- Avid DS Avid|DS 3, 4, 5, 6 are not supported.
Tinder 3 (or earlier) and Keylight 1.0 are not supported
on any version of Avid|DS. Anvil for Avid DS will be withdrawn from sale on 31 December 2009.
- Shake Tinder 1.0 is not supported on Shake.
- Autodesk
The latest versions of The Foundry's sparks should load fine in Autodesk 2011 and produce pictures.
There may yet be issues with some features of some plug-ins under 2011.
If you wish to test the sparks to work in FFFIS 2011,
we encourage you to first obtain a trial licence from us.
The older Tinder 5.1 release will NOT work in 2010, and will crash on load.
If you have this version, please contact support@genarts.com for upgrade information.
Tinder 3 (or earlier versions) are not supported on Discreet Advanced Products (FFFIS).
Anvil for Autodesk was withdrawn from sale on 31 December 2009.
- Combustion Keylight and Tinderbox is supported on Combustion 4.0 windows only.
- After Effects version 7 (or earlier versions) are not supported.
Furnace 1.0v2 for After Effects will not be sold or supported after 1 July 2007.
- Illusion Tinder and Keylight are not supported on Avid Media Illusion.
- Cineon Keylight on Kodak Cineon is not supported.
- Eddie Tinder is not supported.
- Maya Composer Tinder is not supported on Maya Composer.
- NUKE
As of November 2009 Nuke and its respective Foundry OFX plug-ins (Furnace, Tinderbox 1/2/3, Keylight and Ocula)
will no longer be supported or actively developed on Mac OS X PPC. We will, of course, continue to support Mac OS X (Intel).
If you have valid maintenance for Nuke which you specifically purchased for Mac OS X PPC then we will support Nuke until
that present maintenance expires. Nuke 6 will not be compatible with Mac OS X PPC. We still support Mac OS X PPC for our
other plug-in hosts (eg FCP, After Effects). Please contact our sales team or alternatively contact support@thefoundry.co.uk
if you have any questions. (posted 17 June 2009)
Nuke 4.7v5, 4.8v1 and 5.0v1 is not supported on Mac OS 10.5 Leopard.
Nuke 5.1v2 is supported on Leopard.
5 Dec 2008, Tinder 1.3v1 for Nuke has been withdrawn from sale. All plug-ins in this set
are available in Tinderbox 1, 2, or 3 (except T_Fractal for which customers should use Nuke's
Noise node and T_Wipe for which a KeyMix and matte will give the same functionality).
Tinder for Nuke will be supported throughout 2009.
There is no version of Nuke available for SGI Irix.
- Mac OS 10.5 Leopard Nuke 5.1v2 and later is supported on Mac OS X 10.5 Leopard. Previous versions of Nuke are not supported on 10.5.
Tinderbox for After Effects is now supported on Leopard.
- Anvil
Anvil for Autodesk and AvidDS will be withdrawn from sale on 31 December 2009.
There will be no new releases of Anvil after that date. Customers will continue
to get support for one year after the purchase date of the software.
- Tinder and Tinderbox
16 Feb 2010 - Tinder and Tinderbox are now owned by GenArts. For support please email
support@genarts.com or call +1 617 492 2888.
What is the System ID, and how do I display it?
Read the guide to finding a machine's System ID.
What happened to Tinder and Tinderbox?
GenArts acquired Tinder and Tinderbox in 2010. For more details, read the GenArts Acquisition FAQ .
Why did the spelling of 'License' change?
The website has always used British English for spellings, with one exception - the noun 'License' (the U.S. English spelling).
We decided to bite the bullet and correct this anomaly in the new website. In British English, the noun is 'Licence', and the
verb is 'License'.