Can I transfer my Licence to another machine?
You can request a transfer of a licence key from one machine to another.
Fill out this licence transfer request form.
However, you cannot transfer
any of our products to a different host system. For example,
you cannot transfer KEYLIGHT on Avid DS to KEYLIGHT on Shake.
What is OFX?
OpenFX is an open standard for visual effects plug-ins.
It allows plug-ins written to the standard to work on any application that supports it.
The long term aim of the project is to allow visual effects plug-ins to be written
once and run on any host application. This avoids the current per application fragmentation
of plug-in development and support, which causes much heartache to everyone, plug-in developers,
application developers and end users alike.
The Foundry has been at the heart of creating OpenFX, co-ordinating the various interested
parties and doing most of the work to develop the standard. We are also actively pushing the
standard and overseeing its refinement and expansion.
Where can I get technical information on OFX?
http://openfx.sourceforge.net/
Who supports OFX plug-ins from The Foundry?
Currently supported host systems are:
The following manufacturers' products are currently unsupported:
- Digital Vision FilmMaster
- Autodesk Toxik
- FilmLight Baselight
- Assimilate's Scratch
- Interactivefx's Piranha
- SGO's Mistika
- Thomson's Bones
- Chome Imaging's MATRIX
This list was last updated on 9 July 2009. Details on this page
may change without notice and previously unsupported products may
become available. Please contact
support@thefoundry.co.uk
if you have any questions about unsupported ofx hosts.
How do I uninstall Foundry FLEXlm Tools (FFT) ?
Read the guide to uninstalling FFT.
Which systems are not supported?
- Avid DS Avid|DS 3, 4, 5, 6 are not supported.
Tinder 3 (or earlier) and Keylight 1.0 are not supported
on any version of Avid|DS. Anvil for Avid DS will be withdrawn from sale on 31 December 2009.
- Shake Tinder 1.0 is not supported on Shake.
- Autodesk
The latest versions of The Foundry's sparks should load fine in Autodesk 2010 and produce pictures.
There may yet be issues with some features of some plug-ins under 2010.
We are currently testing these thoroughly and should have final word of this by the end of July.
Any major issues will be fixed as part of a maintenance release.
If you are purchasing the sparks now, solely to work in 2010,
we encourage you to first obtain a trial license from us, and check you are happy.
The older Tinder 5.1 release will NOT work in 2010, and will crash on load.
If you have this version, please contact our sales team sales@thefoundry.co.uk for upgrade information.
For information regarding the level of support offered with Autodesk plug-ins, please read
this press release.
Tinder 3 (or earlier versions) are not supported on Discreet Advanced Products (FFFIS).
Anvil for Autodesk will be withdrawn from sale on 31 December 2009.
- Combustion Keylight and Tinderbox is supported on Combustion 4.0 windows only.
- After Effects version 7 (or earlier versions) are not supported.
Furnace 1.0v2 for After Effects will not be sold or supported after 1 July 2007.
- Illusion Tinder and Keylight are not supported on Avid Media Illusion.
- Cineon Keylight on Kodak Cineon is not supported.
- Eddie Tinder is not supported.
- Maya Composer Tinder is not supported on Maya Composer.
- NUKE
As of November 2009 Nuke and its respective Foundry OFX plug-ins (Furnace, Tinderbox 1/2/3, Keylight and Ocula)
will no longer be supported or actively developed on Mac OS X PPC. We will, of course, continue to support Mac OS X (Intel).
If you have valid maintenance for Nuke which you specifically purchased for Mac OS X PPC then we will support Nuke until
that present maintenance expires. Nuke 6 will not be compatible with Mac OS X PPC. We still support Mac OS X PPC for our
other plug-in hosts (eg FCP, After Effects). Please contact our sales team or alternatively contact support@thefoundry.co.uk
if you have any questions. (posted 17 June 2009)
Nuke 4.7v5, 4.8v1 and 5.0v1 is not supported on Mac OS 10.5 Leopard.
Nuke 5.1v2 is supported on Leopard.
5 Dec 2008, Tinder 1.3v1 for Nuke has been withdrawn from sale. All plug-ins in this set
are available in Tinderbox 1, 2, or 3 (except T_Fractal for which customers should use Nuke's
Noise node and T_Wipe for which a KeyMix and matte will give the same functionality).
Tinder for Nuke will be supported throughout 2009.
There is no version of Nuke available for SGI Irix.
- Mac OS 10.5 Leopard Nuke 5.1v2 and later is supported on Mac OS X 10.5 Leopard. Previous versions of Nuke are not supported on 10.5.
Tinderbox for After Effects is now supported on Leopard.
- Anvil
Anvil for Autodesk and AvidDS will be withdrawn from sale on 31 December 2009.
There will be no new releases of Anvil after that date. Customers will continue
to get support for one year after the purchase date of the software.
- Tinder and Tinderbox
16 Feb 2010 - Tinder and Tinderbox are now owned by GenArts. For support please email
support@genarts.com or call +1 617 492 2888.
What is the System ID, and how do I display it?
Read the guide to finding a machine's System ID.
What happened to Tinder and TinderBox?
GenArts acquired Tinder and TinderBox in XXX. For more details, read the GenArts Acquisition FAQ .
Why did the spelling of 'License' change?
The website has always used British English for spellings, with one exception - the noun 'License' (the U.S. English spelling).
We decided to bite the bullet and correct this anomaly in the new website. In British English, the noun is 'Licence', and the
verb is 'License'.