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MARI FAQs

GENERAL


What is MARI?

MARI is an industry-leading 3D paint package, ideal for texturing and look-development in VFX, animation and games. With the artist-friendly 3D paint tools you need to make the most of your creativity, together with the power and performance to handle even the most complex assets, MARI is the clear choice for today’s challenging entertainment productions. Supported by the world’s most advanced layering system, MARI is capable of handling high-resolution textures and millions of polygons without ever compromising on speed or efficiency, while the fully customizable user interface lets you work just the way you want. Find out more about MARI.


Where can I see MARI’s feature set?

Visit the latest release page to learn more about MARI’s features.


How much does a new seat of MARI cost?

A new seat of MARI costs £1,221 or €1,463 or $2,013. The cost is the same for both floating and node-locked licenses. The price for a new seat includes one year of maintenance.


What is maintenance?

The Foundry’s maintenance offering is included free for the first year with MARI. Maintenance is subject to annual renewal. As part of maintenance, you’ll get all new features, bug fixes and updates, through both minor and major releases. In addition, you get exclusive access to both technical support, and to beta programs, where your voice helps to shape the future of our products. Learn more about maintenance.


What are the recommended system specifications for MARI?

To make sure you have the platform you need to get the best out of MARI, check out the minimum and recommended system requirements, and read the next section.


What can I do to maximize MARI’s performance?

GPU: GPUs are used for rendering and also for baking out the result to textures. Therefore, faster GPUs can render a heavier scene at a better frame rate and shorten the time to wait for baking to textures (i.e. “Flatten Layers”, “Merge Layers”, “Convert Procedural to Paintable”).

GPU (memory): The bigger the GPU memory, the easier it is to paint more details in general. The two biggest occupiers of GPU memory in MARI are:

  • Paint Buffer - If the GPU memory is large, you can set a higher resolution and/or a higher bit depth (16 or 32 bits instead of 8 bit) for the paint buffer. 
  • A higher resolution paint buffer allows you to add more detail without having to repeatedly zoom, paint & bake. Setting a higher bit depth for the paint buffer prevents stepping, especially for displacement maps.
  • Virtual Texture Atlas - MARI uses virtual texturing to fit large amounts of texture data. If MARI cannot fit all of the data into memory, lower resolution mipmaps will be used. 
  • If the GPU memory is large, the virtual texture size can be set to be large, enabling MARI to render a really heavy scene (many layers, many UDIMs and/or many fragmented UV pieces).

CPU: There are certain non-GPU operations which benefit from more cores or a faster CPU. Examples of non-GPU operations in MARI are:

  • Ambient occlusion calculation
  • Whole patch bleed
  • Tile level bleed after baking
  • Changing bit depth of a channel
  • Changing resolutions of textures
RAM: For better stability, especially if running other 3D applications, a minimum of 8 GB is recommended. If working with a heavy scene, the more RAM the better.
 
All data in MARI is cached out to disk. The primary usages of RAM in MARI are:
  • General application usage (UI, application logic, etc.)
  • Texture data loaded into RAM from a disk will stay in RAM, but will be removed from RAM in an LRU (least recently used) manner.
Disk: A solid-state drive (SSD) is highly recommended. MARI's write-to-disk time can be greatly reduced with an SSD.

PURCHASING and LICENSING


What is the difference between a node-locked and a floating license?

If a license is node-locked, then that license can be used ONLY on the machine whose system ID the license is keyed to. If you buy five of this type, then you identify five machines that will get the licenses. 

If a license is floating, then that license can be used on the machine whose system ID the license is keyed to, but it can also be used (one at a time) by other machines actively networked to it. If you buy five of this type, then you only identify the one machine the five are all keyed to (the license server), and you can use MARI simultaneously on any five machines on the same network. 

You can read about our licenses in The Foundry licensing tools user guide.


How many machines can I install my software on?

MARI's licenses are single installations for one machine or license server. If you have floating licenses, any machine (up to the number of floating licenses purchased) connected to the floating license server can run the software.


Can I transfer my license to another machine?

If you need to transfer a license to another machine, read our license transfer policy and complete our license transfer request form.


Is MARI available for purchase through resellers?

Yes, MARI is available to purchase through resellers who are authorized to sell The Foundry products. Find your local reseller.


Is MARI available to rent?

Yes, like all other MARI products you will be able to rent MARI  for a three-month term through the website or sales team. Contact sales@thefoundry.co.uk or your local reseller to purchase.


If I am on rental, will my MARI be updated when a new version comes out?

If your rental term overlaps with a new release or update of MARI or a COLLECTIVE, your rental will be eligible to obtain the update which can be used for the duration of your rental period.


What is your return policy?

Refunds for permanent or temporary license keys cannot be issued.


LEARNING and SUPPORT


Whom do I contact for support?

There’s lots of useful information on our support page and on our Community as well as industry forums.


What is the best way to learn how to get started with MARI?

The MARI Learn page has a comprehensive Beginners Guide that will help get you up and running with MARI in no time. You can also find Games and VFX project-based tutorials that walk you through the texturing process. There are other great tutorials by Digital Tutors and Gnomon Workshop that we recommend. Keep your eye on us, however, we are continually working to get new MARI training into your hands.


Are manuals included with the software?

Our user guides are in electronic PDF format. These can be saved to your desktop as a PDF and come included with your software, or can be accessed from the user guide section of our support page.


EDUCATION


Is there an Education version of MARI available?

Yes. MARI is included in the Education version of the COLLECTIVES. If you currently own a COLLECTIVE and want to update your MARI, you can download the latest versions.


Can I still use the software that I have purchased when I am no longer a student?

Your Student Education License will expire 12 months after you renew it in the final year of your courses. If you still want to use the products after you graduate, you can purchase our Graduate Education License for another 12 months of software use or you can opt to upgrade to a permanent commercial license at a significantly discounted rate.


COLLECTIVES


What will happen to my PRODUCTION (or) CREATION COLLECTIVE when new versions of MARI become available?

Both the PRODUCTION and CREATION COLLECTIVE will be updated to include the newest version of MARI. You can download the latest version of MARI to get up to date now.


Are there upgrade paths available for MARI?

There are upgrade paths from MARI to the PRODUCTION COLLECTIVE and/or the CREATION COLLECTIVE. Find out more about COLLECTIVES.


Will upgrades be available to buy online?

No. It is not possible to fulfil upgrades through the online store. All upgrades will need to be processed by The Foundry sales team (sales@thefoundry.co.uk) or MARI authorized resellers.


What does it cost to upgrade to the COLLECTIVES?

What happens to my MARI license when I upgrade it to a COLLECTIVE?

You will be issued with a new MARI license as part of the COLLECTIVE. You will need to fill in an “Upgrade to COLLECTIVE” form when you submit your order which declares that you will remove your existing MARI license.