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We know how critical getting timely help can be when you’re on a deadline, so with the best support team around (or so our customers keep telling us), we make sure we are easy to contact and quick to respond.
Our team provides support from our UK and US offices for our customers on maintenance. To find out more about maintenance and how to renew, visit our maintenance page.
You can contact us via our new Support Portal which provides:
Get more of an insight into how our support team help our customers below.
If you've ever wondered what happens to your support request, or want to know how we handle different types of problems you may encounter, then read our Customer Support Policy Document.
If you have purchased support and maintenance, we advise that you read the terms and conditions of the Annual upgrade and support programme. These define the level of customer support you can expect and your access to product releases during your maintenance period.